Welcome to Fenzy. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you use our application and tell you about your privacy rights and how the law protects you.
1. Information We Collect
1.1 Personal Information
We may collect the following types of personal information:
- Account information (email address, username, password)
- Payment information (processed securely through third-party payment processors)
- Device information (device type, operating system, unique device identifiers)
- Usage data (viewing history, preferences, watch time)
- Location data (approximate location based on IP address)
1.2 Automatically Collected Information
When you use Fenzy, we automatically collect:
- Log data (IP address, browser type, pages visited, time and date of visits)
- Device information (hardware model, operating system version, unique identifiers)
- App usage data (features used, content accessed, streaming quality)
- Crash reports and performance diagnostics
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide, maintain, and improve our streaming services
- Personalization: To recommend content based on your viewing preferences
- Account Management: To manage your account, subscriptions, and billing
- Communication: To send you service updates, promotional offers, and customer support
- Security: To protect against fraud, unauthorized access, and abuse
- Analytics: To understand how users interact with our app and improve user experience
- Legal Compliance: To comply with legal obligations and respond to legal requests
3. Data Sharing and Disclosure
3.1 Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Payment processing
- Cloud hosting and storage
- Analytics and performance monitoring
- Customer support services
- Marketing and advertising
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure authentication protocols
- Regular security audits and updates
- Access controls and monitoring
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a structured format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing of your personal information
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at privacy@fenzy.app
7. Children's Privacy
Fenzy is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.
8. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country where data protection laws may differ. By using Fenzy, you consent to the transfer of your information to these locations.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your use of our services. For more information, please see our Cookie Policy.
10. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of Fenzy after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: privacy@fenzy.app
- Telegram: @fenzytv
- Address: Fenzy Privacy Team, [Your Address]
13. GDPR Compliance (For EU Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right to be informed about data collection and use
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Rights related to automated decision-making and profiling
Our legal basis for processing your data includes:
- Contract: Processing necessary to provide our services
- Consent: You have given explicit consent
- Legitimate Interests: Processing for our legitimate business interests
- Legal Obligation: Compliance with legal requirements
14. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising CCPA rights
Note: Fenzy does not sell your personal information to third parties.