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Cookie Policy

Last Updated: November 29, 2024

This Cookie Policy explains how Fenzy uses cookies and similar tracking technologies when you use our application, website, and services. This policy should be read alongside our Privacy Policy and Terms of Service.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website or use an application. Cookies are widely used to make websites and apps work more efficiently and provide information to the owners of the site or app.

1.1 Types of Cookies

  • Session Cookies: Temporary cookies that expire when you close your browser or app
  • Persistent Cookies: Cookies that remain on your device for a set period or until you delete them
  • First-Party Cookies: Cookies set by Fenzy directly
  • Third-Party Cookies: Cookies set by our partners and service providers

2. Why We Use Cookies

Fenzy uses cookies and similar technologies for the following purposes:

2.1 Essential Cookies

These cookies are necessary for the operation of our Service and cannot be disabled. They enable core functionality such as:

  • User authentication and account access
  • Security and fraud prevention
  • Loading and navigating the app/website
  • Remembering your preferences and settings

2.2 Performance and Analytics Cookies

These cookies help us understand how users interact with our Service, allowing us to improve performance and user experience:

  • Analyzing app usage and user behavior
  • Measuring performance and loading times
  • Identifying errors and technical issues
  • Understanding which features are most popular

2.3 Functionality Cookies

These cookies enhance your experience by remembering your choices and preferences:

  • Remembering your language preference
  • Saving your video quality settings
  • Storing your watchlist and viewing history
  • Personalizing content recommendations

2.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns:

  • Showing you personalized ads based on your interests
  • Tracking ad performance and conversions
  • Preventing the same ad from appearing too frequently
  • Measuring the effectiveness of promotional campaigns

3. Cookies We Use

Below is a detailed list of the main cookies used by Fenzy:

Cookie Name Purpose Type Duration
fenzy_session Maintains your logged-in state Essential Session
fenzy_user_id Identifies your user account Essential 1 year
fenzy_preferences Stores your app preferences Functional 1 year
fenzy_analytics Tracks usage and performance Analytics 2 years
fenzy_language Remembers language preference Functional 1 year
fenzy_quality Remembers video quality settings Functional 6 months

4. Third-Party Cookies

We work with trusted third-party partners who may also set cookies when you use our Service. These partners include:

4.1 Analytics Providers

  • Google Analytics: Helps us understand user behavior and app performance
  • Firebase Analytics: Provides insights into mobile app usage

4.2 Advertising Partners

  • Google Ads: Delivers targeted advertisements
  • Facebook Pixel: Tracks ad conversions and builds audiences

4.3 Payment Processors

  • Payment service providers may use cookies to process transactions securely

4.4 Content Delivery Networks (CDN)

  • CDN providers may use cookies to optimize content delivery and streaming performance

5. Other Tracking Technologies

In addition to cookies, we may use other tracking technologies:

5.1 Web Beacons (Pixels)

Small transparent images embedded in emails or web pages that help us track email opens and user interactions.

5.2 Local Storage

HTML5 local storage and similar technologies that allow us to store data locally on your device for improved performance.

5.3 Device Identifiers

Mobile device identifiers (such as IDFA on iOS or AAID on Android) that help us track app usage and deliver personalized content.

5.4 SDKs and APIs

Third-party software development kits (SDKs) integrated into our mobile app for analytics, advertising, and functionality.

6. How to Manage Cookies

You have several options to control and manage cookies:

6.1 Browser Settings

Most web browsers allow you to:

  • View and delete existing cookies
  • Block cookies from specific websites
  • Block all cookies
  • Delete all cookies when you close your browser

6.2 Mobile Device Settings

On mobile devices, you can:

  • iOS: Settings > Privacy > Tracking > Disable "Allow Apps to Request to Track"
  • Android: Settings > Google > Ads > Reset advertising ID or opt out of personalized ads

6.3 App Settings

Within the Fenzy app, you can control certain data collection through:

  • Settings > Privacy > Analytics and Data Collection
  • Settings > Preferences > Personalization

6.4 Opt-Out Tools

You can opt out of certain third-party tracking:

  • Google Analytics: Google Analytics Opt-out Browser Add-on
  • Advertising: Visit DAA WebChoices or Your Online Choices

7. Impact of Disabling Cookies

If you choose to disable cookies, you may experience:

  • Inability to log in or access your account
  • Loss of personalized content recommendations
  • Need to re-enter preferences each time you use the app
  • Reduced functionality and performance
  • Generic, non-personalized advertising

Note: Essential cookies cannot be disabled as they are necessary for the Service to function.

8. Do Not Track (DNT) Signals

Some browsers support a "Do Not Track" (DNT) signal. Currently, there is no industry standard for how to respond to DNT signals. Fenzy does not currently respond to DNT signals, but we provide you with other options to control data collection as described in this policy.

9. Cookies and Children

Fenzy does not knowingly collect information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. International Data Transfers

Cookies may result in the transfer of your data to countries outside your country of residence, including countries that may not provide the same level of data protection. By using our Service, you consent to such transfers.

11. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, our business operations, or for other reasons. We will notify you of material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending an in-app notification or email for significant changes

We encourage you to review this Cookie Policy periodically.

12. More Information

For more information about cookies and how they work, visit:

  • All About Cookies
  • Cookie Choices
  • ICO Cookies Guidance

13. Contact Us

If you have questions or concerns about our use of cookies, please contact us:

  • Email: privacy@fenzy.app
  • Telegram: @fenzytv
  • Address: Fenzy Privacy Team, [Your Address]

14. Consent

By continuing to use our Service, you consent to our use of cookies as described in this Cookie Policy. If you do not agree to our use of cookies, you should adjust your browser settings or discontinue using our Service.

For users in the European Economic Area (EEA): We will obtain your explicit consent before placing non-essential cookies on your device, in compliance with the EU Cookie Law (ePrivacy Directive).